Return & Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and in its original packaging. Proof of purchase is required.

To begin a return, please contact us at kate@portscarlett.com.

Returns should not be sent without contacting us first. If your return is approved, we'll provide instructions for returning your item.

Return Address:

105 SE 9th Street Delray Beach, FL 33483

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at kate@portscarlett.com so we can make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect item was sent.

We recommend using a tracked shipping service for all returns, as Port Scarlett cannot be responsible for items lost in transit.

Non-Returnable Items

Custom, personalized, or commissioned pieces cannot be returned unless they arrive damaged or defective.

Gift cards are non-refundable.

If you have any questions about whether an item is eligible for return, please contact us before placing your order.

Exchanges

Because each Port Scarlett piece is individually handcrafted and one of a kind, exchanges are generally not available.

If you wish to purchase a different piece, the quickest option is to return your eligible item (once approved) and place a new order.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, provided the item is returned in its original, unworn condition and original packaging, along with proof of purchase.

Refunds

Once your return has been received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund after it has been issued.

If more than 15 business days have passed since your refund was approved, please contact us at kate@portscarlett.com.